Tell Me About Sweetsie’s Sugar (Loyalty Points)
Sweetsie’s Sugar is our new rewards/loyalty points program. Available and redeemable in store and online. Collect 5 points for every dollar you spend! 200 points will earn you a $5 reward towards your next batch of cookies. You can also earn points for other actions such as signing up, social interactions and celebrating your birthday.
I Have Allergies
Cookies in our kitchen contain butter, eggs, flour and milk and are potentially cross-contaminated with the nuts. Please remember that we are not a gluten free or nut free facility.
Where Do You Deliver?
Our third party delivery service offers deliveries in Toronto and surrounding areas. If the information provided to us is incorrect, we are not responsible.
My Order Was Canceled But I Still Got Charged?
We are very sorry for the inconvenience. Customers are automatically charged when their order is placed. If your order was cancelled, we will issue a refund to your credit card. Refunds take 2 to 3 business days to be processed.
My Order Was Cancelled?
We are very sorry that your order was cancelled. Orders are rarely cancelled, and only in extreme situations. To discuss your cancellation furth email us at email@example.com
My Cookies Are Gone
We try to contact you when we make a delivery by knocking or ringing the bell and calling you. If your cookies are eaten by a creature or the package is stolen, we cannot offer a refund.
What Type Of Payments Are Accepted?
We use shopify payments online and support all major credit/debit card types. Mastercard, Visa and American Express.
I Received the Wrong Cookies/Order, What Do I Do?
We are so sorry for any inconvenience this has caused and our customer service team is here to help make things right. Please contact our customer service team via live chat or email, so that they can work to get you your cookies ASAP.